INTEGRATED SERVICES (N) LTD
Your Satisfaction is Our Priority
ABOUT OUR BUSINESS
At Integrated services (N) Ltd we repair LCD, LED and Plasma TV's, Blu-ray systems, Home Theatre Systems and Soundbar's. We also offer a comprehensive TV installation service and are happy to advise you about upgrading your system. We also work with retail partners where you can purchase any make of TV or A/V equipment. Our team of administrators and fully trained manufacturer approved engineers are ready to solve any problem quickly and efficiently.
We are not only a Premier and Regional Service Centre for many of the top manufacturers, including Samsung, Sony and LG, we also repair many other makes including Panasonic, Philips and Toshiba. We are part of the Noise UK association which means you can relax in the knowledge that you're going to get an efficient and honest service.
ABOUT OUR TELEVISION REPAIR SERVICE
At Integrated Services (N) Ltd we have over 50 years of combined experience in the repair and servicing of TV's and A/V equipment. Our engineers are fully trained to diagnose and repair a variety of issues they may encounter. We offer either a workshop or in-home service, so if your TV is too big for you to transport we can come to you. The postcode area's we can cover include NN, LE, MK, SG, AL & LU. We always use the highest quality spare parts to ensure the repair is to the best standard possible.
We are an authorised repair agent for Samsung, Sony, Hisense and LG.
We are part of the NOISE trade association.
We are authorised by Domestic & General insurance.
We are a Which trusted trader.
Trust us, They do!
TERMS & CONDITIONS
T&C'S OF SERVICE
These terms and conditions apply to all estimates, quotations, repairs and servicing of any goods (‘Goods’) provided by Integrated Services (N) Ltd to any person requesting the same (‘Buyer’). To the extent, if any, that these terms and conditions are inconsistent with Integrated Services (N) Ltd Terms & Conditions of Business these terms and conditions will prevail.
Estimate and Quotations
All estimates/quotations shall lapse after 30 days but may be withdrawn by notice at any time. Estimates/quotations are subject to the availability of the necessary components at the time of acceptance. Integrated Services (N) Ltd reserves the right to submit a revised estimate/quotation if the need for additional work becomes apparent after work has commenced and/or the cost of any parts are changed. In such situations work will be suspended pending the receipt of further instructions from the Buyer and acceptance of these by Integrated Services (N) Ltd.
If the Buyer requests that an estimate be prepared in respect of work to be performed and such estimate is not accepted by the Buyer, Integrated Services (N) Ltd may levy a charge to cover its time and expenses incurred in preparing such estimate/quotation.
Integrated Services (N) Ltd reserves the right to charge an inspection fee prior to commencing any work and for a reasonable deposit from the Buyer towards the cost of any repair or service.
Collection from the Buyer
If Integrated Services (N) Ltd agrees to arrange for Goods to be collected from the Buyer, Integrated Services (N) Ltd shall not be responsible for the loss or damage to the Goods due to insufficient or improper packaging or for any other consequential loss or damage howsoever arising. Integrated Services (N) Ltd shall notify the Buyer of any charges to be made before collection of Goods. Making the Goods available for collection shall be deemed acceptance of such collection charges by the Buyer.
Collection after service, repair or replacement
Unless otherwise agreed in writing by Integrated Services (N) Ltd, serviced, repaired or replacement Goods shall be held at Integrated Services (N) Ltd premises for collection by the Buyer once full payment has been received. Goods shall be signed for on receipt by or on behalf of the Buyer. If return carriage is requested by the Buyer this will be chargeable to the Buyer and payable in advance.
The risk of loss or damage to Goods shall pass to Integrated Services (N) Ltd upon delivery to Integrated Services (N) Ltd premises and then from Integrated Services (N) Ltd to the Buyer upon delivery of Goods after service, repair or replacement at the address specified by the Buyer or into custody on their behalf (whichever is sooner).
Unless otherwise agreed in writing payment is due and must be made on or before collection of the serviced, repaired or replacement Goods by the Buyer.
When the Goods are ready for collection after repair/service or when an estimate has been prepared Integrated Services (N) Ltd shall send to the Buyer at the address specified by the Buyer (the initial contact). If the Buyer does not contact Integrated Services (N) Ltd. Integrated Services (N) Ltd shall contact the Buyer at least one month after the date of the Initial contact. If the goods have not be collected or if instructions to deliver the Goods or to commence work have not been given by the Buyer and accepted by Integrated Services (N) Ltd within 3 months of the initial contact title of the Goods shall pass to Integrated Services (N) Ltd who shall then be free to dispose of the Goods and the Buyer shall not be entitled to payment or any compensation.
Integrated Services (N) Ltd reserves the right to levy storage charges at its discretion where Goods are not collected by the Buyer within 14 days of the initial contact.
Integrated Services (N) Ltd warrants any repair made hereunder shall be free of defect in material for 90 days after delivery or collection of Goods to the Buyer or for the unexpired term of any valid guarantee, whichever is the longer.
Integrated Services (N) Ltd warrants that no Goods serviced hereunder shall develop any defect which should have been revealed by the service or 90 days after delivery to or collection of the Goods
Any replacement Goods supplied on a chargeable basis shall bear the current manufacturers guarantee, valid from the date of delivery to or collection by the Buyer.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. By either calling, writing or emailing us. (select which) We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. (change the number of days to less if you wish) In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031. Dispute Ombudsman Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 456 6031 or via their website http://www. disputeresolutionombudsman.org/which-trusted-traders-partnership/
11 Henson close
Tel 01536 516475